📑 CALL & MEETING POLICY – LEX IMMIGRATION

This policy establishes the rules and conditions under which Lex Immigration manages calls, Zoom meetings and other forms of communication with clients and prospective clients. Its purpose is to ensure a professional, secure, confidential and organized service, while protecting the consultant’s time and safeguarding sensitive legal and immigration information.

 

1. Scope of the Policy

This policy applies to:

• Zoom, Google Meet or other approved online meetings

• Phone calls and WhatsApp calls

• Paid consultations, assessments, case evaluations and follow‑up sessions

• Initial legal orientation sessions and professional meetings

 

2. Scheduling and Punctuality

• All meetings must be scheduled in advance and confirmed by Lex Immigration.

• Clients must join the meeting on time at the agreed date and hour.

• A 10‑minute grace period applies. After 10 minutes, the meeting will be considered concluded and marked as a no‑show.

 

3. No‑Show Policy (Client Absence)

If the client fails to attend the meeting:

❌ No refunds will be issued under any circumstances.

This applies to:

• Paid consultations

• Case evaluations

• Strategy sessions

• Follow‑up or progress meetings

Reason:
The reserved time slot is exclusively allocated to the client and cannot be reassigned on short notice.

✔ Rebooking option:

Clients may request one (1) reschedule, provided the request is made at least 24 hours in advance.

Requests sent with less than 24 hours’ notice do not qualify for rescheduling or refund.

 

4. Strict Prohibition of Recording

To protect confidentiality, privacy and professional ethics, it is STRICTLY FORBIDDEN for the client to:

❌ Record the meeting

❌ Record audio

❌ Capture video or screenshots

❌ Share, publish or forward any part of the meeting

❌ Upload or disclose the meeting on social media

No part of the session may be recorded without explicit, written and prior authorization from Lex Immigration.

📌 Violation of this clause may lead to immediate suspension of services and may result in legal action for breach of privacy, image rights, confidentiality and intellectual property.

 

5. Recordings by Lex Immigration

Lex Immigration does not record calls or meetings unless:

• Required by law

• Needed for service quality or documentation

• Authorized in writing by the client

Clients will be notified if a recording is needed and may accept or decline.

 

6. Rescheduling Policy

Clients may request a new appointment only if:

• The request is submitted 24 hours in advance, and

• There is availability in the consultant’s schedule

Late requests (within 24 hours before the meeting) do not qualify for rescheduling or refund.

 

7. Payment Conditions

• Meetings are confirmed only after full payment is received.

• No “pay later” system is offered.

• Payments for consultations are non‑refundable.

• The consultation fee covers only the time and service agreed, not document review or full case representation unless expressly contracted.

 

8. Service Limitations During Calls/Meetings

During any call or meeting, Lex Immigration is not obligated to:

• Deliver legal documents on the spot

• Review full case files unless previously contracted

• Provide binding legal opinions without a full case study

• Perform immigration procedures without a signed professional agreement

Sessions are intended for guidance, analysis, and orientation, not full legal representation.

 

9. Confidentiality

All information shared by the client is protected under:

• GDPR (General Data Protection Regulation)

• LOPDGDD (Spanish Data Protection Law, if applicable)

• Professional confidentiality and ethical duties

• Lex Immigration’s Privacy Notice

The client also agrees to maintain the confidentiality of all advice and information provided during the meeting.

 

10. Changes to the Policy

Lex Immigration may update this policy at any time.
The updated version will be made available on the website or sent to the client upon request.